Title:
Customers at My Work
Topic:
the customers that come in to my work
Personal
Connections: I work there so I have to deal with all sorts of different people.
Audience:
Everyone.
Purpose:
People should learn how to treat other people. Especially people who are just
doing their jobs and doing it the way their boss would like.
Classification
or Division: I will use classification.
Potential
Categories: The rude people who don’t acknowledge your existence, the people
who are actually nice, the needy people, the people who non-stop talk
through-out the store, the people who get mad at you for following simple
rules, the people who ignore the rules and touch/play with everything or break
things.
Examples:
1. Some people will come up and ask if you have something or what you would
recommend for a child, then ask you to get everything down for them, ask for
other things, ask your help for decision making, don’t let you go even when
there are other people who need to be helped.
2.
People who come in and start talking half to themselves half to you, they don’t
want you to actually talk back, they just want to talk about everything but do
expect you to listen and nod your head. They do this throughout the entire
store at the checkout and on their way out the door. Sometimes they even stop
and lean over the counter for 15 minutes yapping about stuff.
3.
One lady freaked out because we stopped accepting the coupons she had. And we couldn’t
combine her two rewards cards, and we had to void her last sale because the
SYSTEM not us did something wrong.
Techniques:
I will use compare and contrast, classification, examples, brand names
No comments:
Post a Comment